1. Go to Staff portal

  2. Go to Child Management then Enrolled Children

  3. Search for the child you wish to perform the Credit Write-off

  4. Select the Finance tab and click on the Credit Write Off button

  5. The Credit Write-Off pop-up will appear

  6. Key in the necessary information and click on the Submit button to proceed

  7. The “Invoice has been generated successfully” notification will appear


Note: 

  1. The status of the invoice goes from Completed to Pending. And the receipt will be removed from the invoice

  2. An  an advance payment will be generated with the same receipt no, receipt PDF, receipt amount, receipt reference no. and the receipt amount will be returned to the child’s respective CDA / NCDA credit balance depending on receipt payment mode CDA / NCDA