To withdraw a child:

  1. Go to Staff portal
  2. Go to Child Management then Enrolled Children
  3. Search for the child you wish to withdraw
  4. Click Withdraw child
  5. Choose Effective Month of withdrawal 
  6. Choose  Reason for Withdrawal
  7. Add a Remark
  8. Click Refund Deposit to parent
  9. Click Submit
  10. To upload physical forms and skip Adobe form Signing:
    1. Click the Upload Signed Form button under the Withdrawal Form Submission step, the Upload Completed and Signed ECDA Form pop up will appear
    2. Click on the Upload button and select the Form to be uploaded
    3. Click on the Submit button to upload the Form
    4. Withdrawal status will then move to Withdrawal Complete

  11. To go through the standard process:
    1. Once submitted, the parent receives a notification on the Parent App.
    2. Parent to navigate to Explore > Transfer and Withdrawal, to view Withdrawal request  with Pending status
    3. Parent to fill review and update Account Details (if necessary) (This is for any refund of credit balance and deposit)
    4. Parent to select Send Email,this will trigger digital ECDA form 3 to be sent to the main applicant’s email address for e-signature. 
    5. Once done, the principal must sign this as well
    6. Once signatures are completed, Withdrawal is completed  and child will be withdrawn from the centre on Withdrawal Effective Date


Note: The uploading of physical forms for Withdrawal should be used as a last resort measure when a parent does not sign off on the ECDA Form 3 that gets sent via email.