To graduate Multiple Children:

  1. Go to Staff portal

  2. Go to Child Management then Enrolled Children

  3. Filter K2 children

  4. Tick the box of the children to be graduated

  5. Enter the effective date 

  6. Click Submit

  7. System will trigger a withdrawal of Child and send an app notification to parents to inform them of the graduation and to proceed with the withdrawal process.

  8. Once parent submit the account details, parent to click on "Send Email" and would received digital ECDA form 3 for signing

  9. Once Principal has signed withdrawal form, parent would see "Completed Withdrawal" request in Parent App and the last day of enrolment at centre.

  10. Refund of deposit will be made to parent via CDA or non-CDA.

Parents with Outstanding balance:

CDA credit balance to offset CDA outstanding items; 

Non CDA credit balance to offset Non-CDA outstanding amount and CDA oustanding amount (if CDA credit balance is insufficient / only Non-CDA acct is available)


12. System will generate refund documents (TMP) on the withdrawal effective date and refund will be initiated on next refund cycle (3rd working day of the month)